Frequently Asked Questions
Q: What is your return policy?
A: Returned merchandise will be accepted for credit only if in original packaging and resalable condition, after arrangements have been made with us for its return. We assume no obligation to accept merchandise for credit after twenty-five (25) days from the date of the invoice. In requesting authorization to return merchandise, please furnish the invoice number and date of invoice to ensure prompt handling. Special order merchandise, certain technology and printer supplies, food, beverage and pharmaceutical merchandise are not subject to return, except in case of our error. All merchandise returned will be credited subject to handling and restocking charges, unless such return is the result of our error in shipping or handling. Any such error(s) must be reported to us within seven days from the date of the invoice. All returns not the result of an error by us must be sent charges prepaid.
Q: How do I return a product?
A: Please fill out the form on our Start a Return Page to begin the return process.
Q: Where can I find a product not found on your website?
A: Please see our Need Help Finding a Product Page for help finding a product.
Q: How do I check the status of my order?
A: After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. If you’re logged in to our Shop Site, click on My Account, then Order History and select the appropriate order for tracking information. If we need your help to resolve any problems with your order, we’ll contact you by phone. If we can’t reach you right away, we’ll contact you by email.
Acceptance and Finance Charges
A non-refundable FINANCE CHARGE of 1.5% per month (18% per annum) will be charged on past due balances. Acceptance of the product and or services referenced on the invoice is acknowledgement of the obligation to pay the full amount of the invoice, including any finance or service charges which may also accrue. The Purchaser expressly agrees that title to any and all merchandise associated with the invoice does not pass from Seller until the purchase price as reflected on the invoice has been paid in full. Purchaser further acknowledges and gives to Seller a security interest free and clear from all claims in all merchandise associated with the invoice, which shall remain in effect until the invoice has been paid in full.
Shipping and Claims for Shortage
When ordering, please specify the means of transportation you desire and we will endeavor to comply with your request. Our signed receipt from the transportation company for a shipment in good condition constitutes delivery and our responsibility ceases. All claims for loss or damage are matters between the consignee and the transportation company. We are willing at all times, however, to assist our customers with the collection of such claims. All claims for shortages or damage must be made within 24 hours after the merchandise is received.
Q: What if I forgot my password?
A: Just click here. We’ll reset your password immediately and send you an email with instructions for choosing a new one.
Q: How do I add a new Ship To or Cost Center to my account?
A: Please fill out the form on this page to add new info to your account.